Order Cancellation
At FaXahat, we understand that plans can change. We aim to keep our cancellation and refund process clear and fair for every client.
Clients may request to cancel an order within 3 days of placing it, provided the project is still in the planning or initial stage and substantial work has not yet been completed.
Cancellation After the Initial Stage
Once a project has moved beyond the planning or initial stage, cancellation may still be possible depending on the progress of the work.
In these cases, the refund amount will be determined based on the current project stage, the work already completed, resources committed, and any applicable third-party or project-related costs.
As the project progresses, the refundable amount may decrease because more work and resources have already been committed to the project.
Refund Assessment
When a cancellation request is received, FaXahat will review the project status and completed work before determining the applicable refund.
Where a refund applies, we’ll communicate the calculated amount clearly with the client before processing it.
Our goal is to handle cancellations reasonably and transparently while ensuring that completed work and committed resources are fairly accounted for.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible at:
Please include your name, project details, and reason for the cancellation so our team can review the request promptly.
Important Note
Refund eligibility and amounts may vary depending on the specific service, project agreement, work completed, and stage of the project. Any terms agreed in a written project or service agreement will take precedence where applicable.